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Author: Adriana Iordan
The ideal software would be free of errors and so easy to use that everybody would be familiar with it the minute they start the application. However, this is not the case in real life.
Besides the quality of the software product, there's something else that makes or breaks the deal: technical
Technical support for software products can be provided in several ways:
- online product documentation
- e-mail assistance
- access to support forums maintained by software publishers
- knowledge bases.
Good documentation may exclude in many cases the need for further forms of technical support. It is, however, not easy to write. One of the reasons why this happens is that it is difficult for shareware authors or other software developers to put themselves into the users' shoes, since they are already thoroughly familiar with the application.
Read Me file
The first thing every software product should have is a text format "Read Me" file that includes the following:
- Product Name and Version
- Ship date
- Company and Author Name
- Description (like "photo organizer")
- A What's New list (this should be a list of fixes and new features)
- System requirements (hardware like CPU, RAM, disk space, operating systems supported)
- Price, payment options and instructions
- Copyright and distribution information (rules for people who want to distribute your product)
- Contact details (email, phone, fax website and postal address)
The "Read Me" file is important because
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