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Author: C.J.Hayden
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This idea wasn't just a personal theory of Carnegie's. To write his book, he interviewed the most successful people of his day, from Clark Gable to Franklin D. Roosevelt. He studied the writings of philosophers from Confucius to Benjamin Franklin, and the lives of famous leaders from Abraham Lincoln to Henry Ford.
Carnegie spoke with many professional salespeople, and also with many of their customers. Here's what he discovered: "Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want... The world is full of people who are grabbing and self-seeking. So the rare individual who unselfishly tries to serve others has an enormous advantage. He has little competition."
All the great salespeople I know are people others refer to with adjectives like "friendly," "nice," and "likable." When you see them across a room, you are drawn to them. When you get on the phone with them, you don't want to hang up. They seem to have the ability of making you feel as if their conversation with you is the only thing in the world that matters to them.
And they're not faking it.
What sort of shift might it create in your selling if you took Carnegie's advice to heart? If instead of trying to make sales, you simply set about ( Next Page )
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